You’re f*cked.
“There is an epidemic failure in the game to understand what is really happening.” —Moneyball
Zukunftsfähigkeit
Zukunftsfähigkeit is a German word meaning ‘the ability to face the future.’
Relationship driven.
When you take real humans out of loyalty, you take real loyalty out of humans.
Now you see me. Now you don’t.
Understanding the true cost of the disappearing act of good customers.
Stop choosing good over great.
We’re all so busy being good, we’ve run out of time to be great.